Refunds, Returns & Exchanges
At Monague Arts, Crafts & Supplies, your satisfaction is our priority. Please review our policy below to understand our guidelines on returns, exchanges, and refunds.
Final Items
- Art Pieces: All art pieces, including custom garments, are final sale and cannot be returned or exchanged.
Order Cancellations
- Orders can be canceled free of charge before shipping/delivery. Please contact our customer service team immediately to cancel an order.
Returnable Items
- Crafting Notions, Art Supplies, and Other Items: These items can be returned for a full refund within 30 days of purchase, provided they are unopened, unused, and in their original packaging. Proof of purchase is required.
- Cut Fabrics, Ribbons, and Trims: All cut fabrics, ribbons, and trims are returnable for store credit, provided the items are in the shipped packaging and are unused and in saleable condition.
Defective Items
If you receive a defective item, please bring it to our attention immediately. We will be happy to exchange the product or provide a full refund. You must advise us within 14 days of purchasing your product to be eligible for a store credit, replacement or refund for defective items.
Return Process
- Initiate a Return: Contact our customer service team to initiate a return. Please provide your order number and details about the product you wish to return. Return shipping is at the buyer's expense.
- Prepare Your Return: Ensure the item is in its original packaging, unopened or unused, and include proof of purchase.
- Ship the Item: Follow the instructions provided by our customer service team to ship the item back to us.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund or store credit will be processed within 2 days.
Contact Us
If you have any questions or need further assistance with your return, please contact our customer service team at:
Monague Arts, Crafts & Supply
monague.services@rogers.com