Refunds, Returns & Exchanges

At Monague Arts, Crafts & Supplies, your satisfaction is our priority. Please review our policy below to understand our guidelines on returns, exchanges, and refunds.

Final Sale Items

Cut Fabrics, Ribbons, and Trims: All cut fabrics, ribbons, and trims are final sale and cannot be returned or exchanged.
Art Pieces: All art pieces are final sale and cannot be returned or exchanged.

Order Cancellations

- Orders can be cancelled free of charge prior to shipping/delivery. Please contact our customer service team as soon as possible if you wish to cancel an order.

Returnable Items

Crafting Notions, Art Supplies, and Other Items: These items can be returned for a full refund within 30 days of purchase, provided they are unopened, unused, and in their original packaging. Proof of purchase is required.
Custom Apparel: Custom apparel orders can be returned for a full refund within 30 days, provided the items are unworn and in their original packaging. Proof of purchase is required.

Defective Items

If you receive a defective item, please bring it to our attention immediately. We will be happy to exchange the product or provide a full refund.

Return Process

Initiate a Return: Contact our customer service team to initiate a return. Please provide your order number and details about the product you wish to return.
Prepare Your Return: Ensure the item is in its original packaging, unopened or unused, and include proof of purchase.
Ship the Item: Follow the instructions provided by our customer service team to ship the item back to us.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

If you have any questions or need further assistance with your return, please contact our customer service team at:

Monague Arts, Crafts & Supplies

monague.services@rogers.com